Contact

We're sorry, but we do not provide installation support. MUTE is a self-service tool. If you need assistance with installation, please consult your web developer or agency.

We're sorry, but we cannot provide support for installation errors or troubleshooting. Installation, verification, and testing are your responsibility. Please consult your web developer.

We do not provide any warranty or support for post-installation issues. We are not responsible for errors, display issues, or damage to your website caused by installation. We strongly recommend verifying that MUTE works correctly on the free plan before subscribing.

Before subscribing, we strongly recommend verifying the following on the free plan:

· Your contact form still works normally for real visitors
· You are receiving real inquiries in your inbox
· Monthly report emails are being delivered
· Block counts appear in the dashboard

If you cannot confirm these on the free plan, we recommend against subscribing.

There is no time limit — the free plan is yours to keep. To lift the 100-a-month limit, you can subscribe to the paid plan.

Add a single line of JavaScript just before the </body> tag on the page with your contact form. The exact code is available in your dashboard after logging in.

Yes, MUTE works with any website that supports JavaScript, including WordPress, Movable Type, EC-CUBE, and STUDIO.

However, MUTE may not function correctly in the following environments. Please verify on the free plan before subscribing.

• Forms embedded in iframes (e.g. Wix, Squarespace built-in forms)
• Forms generated after page navigation in SPA frameworks (React, Vue, Next.js, etc.)
• Forms dynamically replaced by A/B testing tools
• Sites with strict Content Security Policy (CSP) settings — additional configuration may be required

Yes. One account covers all forms on the same domain. Add the same code to each form page — no extra settings needed.

However, subdomains (e.g. shop.example.com) are treated as separate domains. If you need to use MUTE on a subdomain, please register a separate account for it.

Yes. Once a month, a summary of blocked submissions and other data is sent to you by email. You can also check the number of blocked submissions for the past 30 days in your dashboard.

Yes. Simply add the MUTE code to your redesigned website, or if you're using WordPress, just install the MUTE plugin. There's no need to register again.

You can continue using MUTE without any issues. After migrating to WordPress, simply install and activate the MUTE plugin — it will be authenticated automatically. Please make sure to remove the manually placed code from your previous site to avoid duplicate insertion.

Each website requires its own account registration. If you wish to use MUTE on multiple websites, please register a separate account for each domain.

MUTE uses a proprietary detection method to identify automated bot submissions. The details of how it works are not disclosed. Real inquiries from humans are not affected.

Real inquiries from humans are not affected. Only automated bot submissions are blocked.

MUTE blocks automated bot submissions with high accuracy. However, spam sent manually by humans is outside the scope of blocking. We do not guarantee 100% detection of all bots.

The bot sees a "submission complete" message and does not know it was blocked. This causes it to keep retrying — all without success. No actual message is delivered.

Yes. The free plan requires only your email address. No credit card needed.

No. There is no automatic charge. When you pass 100 blocks, blocking pauses for the rest of that month and resumes automatically on the 1st of the next month. To remove the limit, you can subscribe yourself. You will never be billed without action on your part.

$3.00/month (excl. tax), billed monthly. The free plan covers up to 100 blocks a month at no cost. No setup fee or additional charges.

Credit card payment via Stripe, billed monthly. Visa, Mastercard, American Express, and other major cards are accepted.

MUTE uses passwordless authentication. Enter your registered email on the login page and a login link will be sent to you. Click the link to access your dashboard. The link expires in 10 minutes.

Please check your spam/junk folder. If it's not there, you may have entered a different email address than the one you registered with. Please double-check and try again.

At the bottom of your dashboard there are two options.
"Cancel subscription" stops billing only and returns you to the free plan (up to 100 blocks a month). Blocking keeps working.
"Close account" ends your use of MUTE. Blocking stops, you can no longer log in, and all registration data is deleted - the same domain becomes available to register again.

Domain changes are not currently supported from the dashboard. If you need to change your domain, please close your current account using "Close account" at the bottom of the dashboard, then register again with the new domain. Closing the account releases the domain and email address.